Last updated: 1st March 2024

1. Term

1.1 Subscription Term

This Agreement commences on the Commencement Date and continues for the Subscription Term unless terminated in accordance with this Agreement.

1.2 Renewal

  1. Following the expiry of the Subscription Term and subject to clause 2(b), this Agreement will renew for successive periods equal to the length of the Subscription Term (each a Renewed Term).
  2. The Supplier will notify the Customer no less than 30 days prior to the end of the then current term of the upcoming Renewed Term. If the Customer does not notify the Supplier in writing before the expiry of the then current term that it does not wish to renew this Agreement for the Renewed Term, this Agreement will extend for the Renewed Term.
  3. The pricing and terms for the Renewed Term will remain the same as the Subscription Term, unless otherwise agreed by the parties.
  4. The parties will review this renewal clause periodically to ensure it remains fair and complies with Relevant Laws.

2. Customer obligations

2.1 Access to Platform

  1. The Customer must provide information to the Supplier that is true, accurate, complete and not misleading or deceptive. If such information changes, the Customer must promptly notify the Supplier at, or an alternate email address notified by the Supplier for this purpose.
  2. At all times during the Term, the Customer must (at its cost):
    1. ensure that the Authorised Users use the Platform strictly in accordance with this Agreement, the Fair Use Policy and the End User Licence Agreement. Any act or omission of an Authorised User is deemed an act or omission of the Customer;
    2. obtain and maintain all hardware, software and communications equipment necessary for it and each Authorised User to access and use the Platform, and ensure that they comply with:
      1. applicable specifications and guidelines set out in the Documentation; and
      2. all reasonable security standards and any requirements otherwise communicated to the Customer from time to time;
    3. provide the Supplier with all reasonably necessary co-operation and access to its systems, data and Personnel as may be required by the Supplier to provide the Services;
    4. comply with all Relevant Laws;
    5. comply with all reasonable directions, policies and guidelines of the Supplier as notified from time to time; and
    6. perform all of its obligations in a timely and efficient manner.

2.2 Access restrictions and monitoring

During the Term, the Customer, in using the Platform, must:

  1. not knowingly or recklessly access, store, distribute or transmit any Malware;
  2. not knowingly or recklessly access, store, distribute or transmit any material, data or content that:
    1. is unlawful, unethical, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive or a contravention of the rights of any Third Party;
    2. facilitates illegal activity;
    3. causes damage or injury to any person or property; or
    4. corrupts, degrades or disrupts the operation or functionality of the Platform,
      (collectively, Prohibited Content); and
  1. monitor and promptly remove, or take all reasonable steps to mitigate the effect of, any Prohibited Content accessed, stored, distributed or transmitted via the Platform by a Third Party.

The parties acknowledge that the requirements in this clause 2.2 are reasonable and necessary for the protection of the Supplier’s legitimate business interests, including in relation to its proprietary Platform.

2.3 Use restrictions

The Customer must not knowingly or recklessly engage in, attempt, or assist any Third Party in the following actions:

  1. adapt, alter, copy, create derivative works from, disassemble, display, distribute, download, duplicate, frame, mirror, modify, reduce to human readable form, republish, reverse compile, reverse engineer or transmit all or any portion of the Platform by any means;
  2. infringe the Supplier’s Intellectual Property;
  3. build a product, service or platform which competes with the Platform;
  4. assign, license, transfer any rights in, or otherwise commercially exploit, the Platform; or
  5. engage in illegal behaviour in connection with its use of the Platform or any the following:
    1. unauthorised access to or use of data, services, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network;
    2. interference with service to any user, host or network, including mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
    3. use of an internet account or computer without the owner’s authorisation; and
    4. collect information by deceit, including internet scamming, password robbery, phishing, security hole scanning and port scanning.

3. Supplier obligations

3.1 Service obligations and exclusions

  1. During the Term, the Supplier must:
    1. provide the Services to the Customer in accordance with this Agreement;
    2. comply with all Relevant Laws; and
    3. perform all of its obligations in a timely and efficient manner.
  2. Notwithstanding clause 1(a), the Supplier will not be liable for any breach of its obligations under clause 3.1(a) to the extent such breach is caused, or contributed to, by:
    1. use of the Platform contrary to the Supplier’s instructions or the terms of this Agreement;
    2. modification or alteration of the Platform by any party other than the Supplier;
    3. the unsuitability or malfunction of the Customer’s network, systems, computer hardware or software; or
    4. a Force Majeure Event.

3.2 Remedial action

  1. In the event the Supplier fails to provide the Services in accordance with clause 1 and following notice from the Customer, the Supplier will use reasonable endeavours to:
    1. correct any such non-compliance; or
    2. provide the Customer with an alternative means of accomplishing the desired outcome.
  2. Notwithstanding the foregoing and subject to requirements of any Relevant Laws, the Supplier:
    1. does not warrant that the Customer’s use of the Platform will be uninterrupted, Malware free, including virus-free, or error-free, nor that the Services and the information obtained by the Customer through the Services, will meet its requirements;
    2. is not responsible for any delays, delivery failures, or any other Loss resulting from the transfer of data over communications networks and facilities and the Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities or networks; and
    3. is not responsible for the reliability, accuracy or currency of any information or Customer Data. The Customer is solely responsible for uploading or submitting to the Platform the most up-to-date information or Customer Data.

3.3 Support services

  1. The Supplier may provide the Customer with the Supplier’s standard customer support services during Normal Business Hours.
  2. To make a request for support, the Customer may contact the Supplier:
    1. via the ticketing system accessible from the Platform dashboard;
    2. by emailing; or
    3. calling 1300 543 792.

3.4 General maintenance

The Supplier will use reasonable endeavours to make the Platform accessible 24 hours a day, 7 days a week, except for:

  1. planned maintenance carried out at times advised in advance by the Supplier; and
  2. unscheduled maintenance which may need to be performed from time to time. The Supplier will, where practicable, use reasonable endeavours to conduct any unscheduled maintenance outside of Normal Business Hours.

3.5 Modification and discontinuance of the Service

  1. The Supplier may add, modify or discontinue any functionality, feature or any other aspect of the Services, including in relation to the Platform, at its reasonable discretion and without further notice, subject to clause 5(b).
  2. Where it is a material adverse change in the core functionality of the Services, then the Supplier will notify the Customer by sending a notification via the Platform or to the Customer’s email address.

4. Additional Services

4.1 Additional Service Proposal

  1. Subject to compliance by the parties with clause 1(b), the Supplier will provide the Additional Services to the Customer in accordance with this Agreement.
  2. The Customer may, at any time during the Term, request the Supplier to provide Additional Services in relation to the Platform by giving the Supplier a written proposal to that effect (Additional Service Proposal), including in relation to:
    1. any training requested by the Customer in relation to accessing and using the Platform; and
    2. any New Modules.

4.2 Process for requests for Additional Services

  1. The Supplier will consider any requests for Additional Services and will notify the Customer within a reasonable period whether the Supplier:
    1. agrees to provide the Additional Services as set out in the Additional Service Proposal, including the applicable fees;
    2. does not agree to provide the Additional Services; or
    3. does not agree to provide the Additional Services as set out in the Additional Service Proposal, but offers to provide some of those services and/or similar services, whether for the fee proposed in the Additional Service Proposal or otherwise.
  2. An Additional Service Proposal will not be binding on either party, unless the Additional Service Proposal has been signed by duly authorised representatives of both parties.

5. Third party providers

5.1 Use, access or integration with Third Party Products

  1. The Customer’s access to the Platform may enable, or require, the Customer to use, access or otherwise integrate with Third Party Products.
  2. The Supplier makes no representations and will have no liability or obligation in relation to the Third Party Products.

5.2 Customer to satisfy itself regarding Third Party Products

  1. The Supplier does not endorse, sponsor or approve any Third Party Products made available via, or used to access, the Platform. It is the Customer’s sole responsibility to determine that specific products or services, introduced or used by the Customer, or by an Authorised User, meets the needs of its business or requirements and are suitable for the purposes for which they are used.
  2. Any rights the Customer may have to access Third Party Products will be limited to the:
    1. extent of the Supplier’s ability to license such rights to the Customer; or
    2. relevant Third Party Product usage terms or licence.

6. Payment

6.1 Payment of Subscription Fees

  1. In consideration for the Supplier’s provision of the Services during the Term, the Customer must pay the Subscription Fees by direct debit, or another payment method agreed between the parties, monthly or annually in advance, as specified in the Order Form.
  2. If the Order Form specifies that the Customer is entitled to a discount in relation to the Subscription Fees (Discount) then the Discount is conditional on the Agreement continuing for the full Term.
  3. If GST is imposed on a supply made under, or in connection with, this Agreement, the recipient of the supply must pay the supplier an amount equal to the GST payable on the supply in addition to, and at the same time as, any consideration for the supply.

6.2 Fee increases

  1. The Supplier may increase the Subscription Fees at any time upon 30 days’ notice to the Customer.
  2. If the Customer does not agree to a fee increase, the Customer may terminate this Agreement by notice to the Supplier no later than 14 days after the date the Customer received notice of the fee increases.

6.3 Outstanding amounts

  1. If the Customer fails to pay the Supplier the Subscription Fees or any amount owing under this Agreement by the due date, without limiting any other remedies available to the Supplier, the Supplier may, in its absolute discretion, either:
    1. immediately suspend the Services (without liability to the Customer) until all overdue amounts are paid in full; or
    2. terminate this Agreement.
  2. The Customer must pay the Supplier all costs incurred in recovering any outstanding amounts owing under this Agreement.

7. Intellectual Property and Centre Licences

7.1 General

  1. Nothing in this Agreement assigns, transfers or grants any right, title or interest in or to a party’s Intellectual Property, other than as expressly stated in this Agreement.
  2. The Customer acknowledges and agrees that all Intellectual Property subsisting in, or otherwise underlying, the Platform and the Documentation, is owned by the Supplier.
  3. The Customer must not submit, publish or upload any Customer Data onto the Platform unless the Customer has the right and necessary permissions to do so.
  4. The Customer grants the Supplier permission to use and publish its name, logos and trade marks, together with reference to the fact that the Customer is a customer of the Supplier, in any medium.

7.2 Licence to permit access

  1. Subject to clause 2(b), the Supplier grants the Customer a non-exclusive, personal, non-transferable and non-sub-licensable licence to access and use the:
    1. Platform; and
    2. Documentation,
      during the Term solely for the Customer’s internal and ordinary business purposes (Centre Licence).
  1. The Customer will require a separate Centre Licence for each childcare centre owned or operated by the Customer. The quantity of Centre Licences granted to the Customer must be specified in the Order Form or otherwise agreed between the parties.
  2. There is no limit as to the number of Authorised User accounts that can be created under each Centre Licence.

7.3 Access permissions

The Customer:

  1. is solely responsible for setting and maintaining appropriate access permissions for each Authorised User; and
  2. may revoke or change an Authorised User’s access permissions at any time and for any reason through the access permission settings available via the Platform.

7.4 Usernames and passwords

  1. The username and password (Credentials) for each Authorised User must not be shared with any other person for any reason.
  2. The Customer must ensure each Authorised User changes its password:
    1. promptly after being issued with the Credentials; and
    2. on a regular basis during the Term.
  3. The Customer acknowledges that it is responsible for:
    1. maintaining the confidentiality of the Credentials; and
    2. all access and use of the Platform that results from any person using the Credentials.
  4. The Customer must implement security measures to ensure that no unauthorised person may gain access to the Platform using the Credentials or otherwise.

7.5 Audit

  1. The Supplier or its Personnel may audit the Platform to verify the Customer’s compliance with this Agreement.
  2. If such audit reveals that any Credentials have been provided to any person who is not an Authorised User, then, without prejudice to the Supplier’s other rights, the Customer must promptly disable such Credentials and the Supplier may terminate that Authorised User’s account and licence to use the Platform.

8. Confidential Information

8.1 Obligation not to disclose Confidential Information

  1. Each party (Receiving Party) must keep the Confidential Information of the other party (Disclosing Party) confidential, and not disclose it except:
    1. to its Representatives for the purpose of performing its obligations under this Agreement;
    2. as required by law or a regulatory body (including a relevant stock exchange), court or governmental or administrative authority, subject to clause 2;
    3. as permitted or reasonably required by a party to this Agreement; or
    4. to its professional advisers engaged to provide legal, taxation or accounting advice, and to the extent necessary.
  2. The Receiving Party must comply with any reasonable direction of the Disclosing Party to return, destroy or permanently delete all copies of the Confidential Information (to the extent reasonably practicable), at any time, at the Receiving Party’s expense.

8.2 Disclosure

  1. Any disclosure made under clause 1(a)(i) or 8.1(a)(iv) must be on terms no less restrictive than this Agreement.
  2. The Receiving Party must notify the Disclosing Party prior to disclosing any information pursuant to clause 1(a)(ii), and provide the Disclosing Party the opportunity to challenge the requirement or redact information not required to be disclosed.

8.3 Uncertainty

If there is any uncertainty as to whether any information is Confidential Information, that information must be treated as Confidential Information of the Disclosing Party.

8.4 Survival

This clause 8 applies as long as the information remains Confidential Information.

9. Customer Data

9.1 Licence for Customer Data

  1. The Customer retains ownership of the Customer Data and will have sole responsibility for its legality, reliability, integrity, accuracy and quality.
  2. The Customer grants the Supplier a worldwide, non-exclusive, royalty-free, perpetual, transferable licence to use, disclose, reproduce, store, distribute, publish, export, adapt, edit, translate, produce derivative works from or copy the Customer Data for the following purposes:
    1. enabling the Supplier to perform its obligations and exercise its rights under this Agreement, including providing support to the Customer in accordance with clause 3;
    2. informing the Customer of other products or services that the Supplier or its Related Bodies Corporate may offer from time to time or in relation to Third Party Products;
    3. using usage patterns, trends and other statistical or behavioural data derived from use of the Platform for the purposes of providing, operating, maintaining, or improving the Services or any of the Supplier products and services; and
    4. sharing Customer Data with a Third Party for the purposes of performing or improving the Services.
  3. The Supplier will not pre-screen, monitor, vet or edit any Customer Data, unless required to do so under any Relevant Law.
  4. The Supplier will not be responsible for any loss, destruction, alteration, corruption or disclosure of any Customer Data caused, or contributed to, by an act or omission of the Customer or any Third Party.

9.2 Personal Information and other sensitive data

The Customer warrants that, in relation to any Customer Data comprising Personal Information or otherwise sensitive data:

  1. it has been collected in accordance with its own privacy policy and applicable Privacy Laws; and
  2. it has obtained all necessary Approvals and consents to grant the Supplier the licence in clause 1(b), or to make such information available to the Supplier for its use.

10. Liability

10.1 Non-excludable Obligations

  1. To the extent that the Customer acquires goods or services from the Supplier as a consumer within the meaning of the Australian Consumer Law, the Customer may have certain rights and remedies (including rights in relation to consumer guarantees) that cannot be excluded, restricted or modified by agreement.
  2. Nothing in this Agreement operates to exclude, restrict or modify the application of any condition, warranty or provision implied by law, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or any other statute where to do so would:
    1. contravene that statute; or
    2. cause any term of this Agreement to be void,
      (Non-excludable Obligation).

10.2 Exclusion of liability

Except in relation to Non-excludable Obligations:

  1. a party will not be liable for any Consequential Loss suffered by another party which arise out of, or in connection with this Agreement;
  2. all risk associated with use of the Platform remains with the Customer; and
  3. subject to the other terms of this clause 2 and to the extent permitted by Relevant Law, the aggregate maximum liability for each party for any Loss (including legal costs incurred in defending a Claim) arising from, or in connection with this Agreement is limited to an amount equivalent to the Subscription Fees payable by the Customer for the 12 month period commencing on the date the relevant claim arises (Liability Cap).
  4. Nothing in this Agreement limits or excludes a party’s liability for:
    1. death or personal injury (including sickness or death);
    2. loss of, or damage to, personal property;
    3. fraud or fraudulent misrepresentation;
    4. infringement of Intellectual Property by it or its Related Bodies Corporate;
    5. a breach of confidence, privacy or law in relation to this Agreement.
  5. To the fullest extent permitted by Relevant Law, each party’s liability under this Agreement is reduced proportionately to the extent that such liability is caused or contributed to by the breach of this Agreement, or the wrongful, unlawful or negligent act or omission of the other party or its Representatives.
  6. Each party must use all reasonable endeavours to mitigate its losses.

10.3 No warranties or guarantees

Except in relation to Non-excludable Obligations:

  1. all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by custom or law are expressly excluded under this Agreement; and
  2. the Supplier makes no representations, warranties or guarantees in relation to the availability, suitability, compatibility, continuity, reliability, accuracy, currency or security of the Platform.

10.4 Supplier’s proprietary and legitimate business interests

The Customer acknowledges that the provisions set out in this clause 10 are reasonable and necessary for the protection of the Supplier’s proprietary and legitimate commercial interests.

11. Non-solicitation

11.1 Restriction on non-solicitation

During the Term and for a period of 3 months after, the Customer and its Related Bodies Corporate must not hire, solicit or induce, or assist any Third Party in soliciting or inducing, any of the Supplier’s Personnel to terminate their employment, engagement or arrangement with the Supplier.

11.2 Liquidated damages

Recognising that compensatory monetary damages resulting from a breach of this clause 11 would be difficult to prove, the Customer agrees that each breach of clause 11 will render it liable to the Supplier for liquidated damages in the amount of 3 months’ base salary for each of the relevant Personnel.

11.3 Exceptions

  1. Clause 1 does not prevent the Customer and its Related Bodies Corporate from recruiting a person:
    1. through a recruitment agency as part of a non-targeted and bona fide advertising or recruiting campaign (including any recruitment conducted by any recruitment agency, provided that such party has not directed that recruitment agency at such person);
    2. in response to a genuine advertisement placed by or on behalf of such party in good faith;
    3. who contacts such party on his or her own initiative without any solicitation by or encouragement from it.

11.4 Supplier’s proprietary and legitimate commercial interests

The Customer acknowledges that the restraint set out in this clause 11 is reasonable and necessary for the protection of the Supplier’s proprietary and legitimate commercial interests.

12. Termination

12.1 Mutual rights to terminate

A party may immediately terminate this Agreement by written notice to the other party, if a party:

  1. commits a material breach of this Agreement that is capable of remedy and does not remedy that breach within 7 days after receiving notice requiring it to do so;
  2. commits a material breach of this Agreement that is incapable of remedy;
  3. suffers an Insolvency Event (and the Corporations Act does not prevent the party from terminating);
  4. fails to comply with Relevant Laws in performing its obligations under this Agreement;
  5. suffers a Force Majeure Event for more than 30 consecutive days; or
  6. fails to keep the Confidential Information secret and confidential in accordance with clause 8.

12.2 Termination by the Supplier

The Supplier may terminate this Agreement by giving notice with immediate effect if:

  1. the Supplier reasonably suspects that the Customer is attempting to reverse engineer or hack any part of the Platform;
  2. the Customer fails to provide clear or timely instructions, which are reasonably necessary to enable the Supplier to provide the Customer with access to the Platform or the granting of a Centre Licence; or
  3. the Supplier becomes aware of circumstances that would render the granting of the Centre Licence unlawful.

12.3 Effect of termination

  1. Upon termination of this Agreement for any reason:
    1. all licences and rights of access granted under this Agreement will immediately terminate;
    2. the Customer must pay within 7 days any outstanding Subscription Fees and any other amounts due to the Supplier under this Agreement;
    3. the Customer must promptly destroy, delete or return to the Supplier (at the Supplier’s election) all Confidential Information in its possession, custody or control and, in the case of destruction, certify to the Supplier that it has done so;
    4. the Supplier must promptly destroy, delete or dispose of any Customer Data in its possession, following the Customer’s request;
    5. each party will pay all reasonable expenses incurred by the other party in disposing of the Confidential Information or Customer Data in accordance with clause 3(a)(iv); and
    6. the Supplier may retain a copy of any Customer Data, as required by any Relevant Laws.
  2. It is the Customer’s responsibility to back-up or download any Customer Data accessible via the user interface stored on the Platform prior to the effective date of termination of this Agreement.

13. Dispute resolution

  1. Before commencing court or tribunal proceedings (except for interlocutory or interim relief), the parties must refer any dispute under or relating to this Agreement to a nominated representative of each party to endeavour to resolve the dispute within 30 days.
  2. If the dispute is not resolved within this period, either party may initiate court or tribunal proceedings.
  3. Each party must continue to perform its obligations under this Agreement during the dispute.

14. Force Majeure Event

If a Force Majeure Event prevents a party from performing any of its obligations, that party:

  1. must, as soon as reasonably practicable, notify the other party of the Force Majeure Event and take all reasonable steps to minimise disruption; and
  2. is excused from performing obligations which it is prevented from performing, for the duration of the Force Majeure Event, subject to it notifying the other party under clause 14(a).

15. Notices

A notice, agreement, consent, approval, direction, waiver, or similar given or required under this Agreement:

  1. must be in writing, in English and signed by, or sent by email from, a person authorised by the sender;
  2. must be delivered to the receiving party in person, by email or registered post to the receiving party’s address for notices as agreed by the parties, or in the case of the Customer as otherwise set out in the Order Form; and
  3. is deemed to be received by the receiving party:
    1. if delivered in person, on delivery;
    2. if sent by email, when successfully transmitted, unless received after 5pm on a Business Day or any time on a non-Business Day, in which case, it is deemed received at 9am the next Business Day; or
    3. if posted, 5 Business Days (or 8 Business Days, if posted outside Australia) after the date of posting to the receiving party.

16. General

16.1 Electronic communication

The parties consent to giving and receiving notices electronically, and this Agreement may be executed and delivered electronically.

16.2 No restraints

This Agreement will not:

  1. prevent the parties from entering into the same or similar agreements with Third Parties; and
  2. in the case of the Supplier, prevent the Supplier from independently developing, using, selling or licensing documentation, products and/or services which are the same or similar to those provided under this Agreement.

16.3 Approvals and consent

Except as set out in this Agreement, a party may:

  1. give or withhold approval or consent at that party’s discretion; and
  2. give approval or consent subject to conditions.

16.4 No waiver

A waiver of a right, power or remedy must be signed by the party giving it and cannot be implied by conduct, delay or failure to act.

16.5 Independent legal advice

Each party warrants that it has:

  1. been given an adequate opportunity to read this Agreement;
  2. understood the extent and nature of its obligations under this Agreement before executing it; and
  3. received independent legal advice about this Agreement or otherwise waived its rights to do so.

16.6 Assignment and novation

A party may assign or novate this Agreement without the other party’s consent.

16.7 Severability

If any part of this Agreement is or becomes invalid or unenforceable under any Relevant Law, it is severed in the relevant jurisdiction but only to the extent it is invalid or unenforceable.

16.8 No merger

On completion or termination of this Agreement, the rights and obligations of the parties set out in this Agreement will not merge and survive after termination or completion.

16.9 Relationship of the parties

Unless otherwise provided in this Agreement, no party is authorised to bind another party and nothing in this Agreement is to be construed as creating an employment, agency, partnership, fiduciary or joint venture relationship between any of the parties.

16.10 Remedies cumulative

Except as provided in this Agreement and permitted by any Relevant Law, the rights, powers and remedies provided in this Agreement are cumulative with and not exclusive to the rights, powers or remedies provided by any Relevant Law independently of this Agreement.

16.11 Entire agreement

This Agreement constitutes the entire agreement between the parties in relation to, and supersedes any prior conduct, arrangement, agreement or understanding of, its subject matter.

16.12 Costs

Each party must pay its own costs for the negotiation, preparation, execution and performance of this Agreement, unless otherwise set out in this Agreement.

16.13 Governing law and jurisdiction

  1. This Agreement is governed by the laws in force in Victoria, Australia.
  2. Each party irrevocably submits to the exclusive jurisdiction of courts exercising jurisdiction in Victoria, Australia and waives any right to claim that those courts are an inconvenient forum.

17. Definitions and interpretation

17.1 Definitions

Additional Service Proposal has the meaning given in clause 1(b).

Additional Services means services outside the then current scope of the Services.

Agreement means this document, each Order Form, the Privacy Policy and all documents and policies referred to in this document.

Approval means any approval of a Government Agency, permit, licence, authorisation, registration or similar required under any Relevant Law in connection with this Agreement.

Australian Consumer Law means the Competition and Consumer Act 2010 (Cth) Schedule 2.

Authorised User means:

  1. a Personnel of the Customer; and /or
  2. any consumers of the Customer’s childcare services, including parents and guardians,

authorised to access the Platform via the issuing of Credentials.

Business Day means a day other than a Saturday, Sunday, or gazetted public holiday in Melbourne, Victoria.

Centre Licence has the meaning in clause 2(a).

Claim means any claim, demand, remedy, suit, action, proceeding, right of action, however arising.

Commencement Date means the commencement date specified in the Order Form, unless otherwise agreed between the parties.

Confidential Information means all information of a confidential, commercially sensitive or valuable nature, including Intellectual Property of a party, financial, sales, customer, employee or supplier information, processes, statements, trade secrets and marketing plans data, other than information that is public or information previously disclosed to the receiving party on a non-confidential basis.

Consequential Loss means any of the following:

  1. incidental, special, remote or unforeseeable loss or damage;
  2. loss of revenue, profit, income, bargain, opportunity, use, production, business, contract, goodwill, or anticipated savings, loss, damage or corruption of data, loss caused by business interruption, or the cost of obtaining new financing or maintaining existing financing;
  3. costs incurred to prevent or reduce loss or damage which otherwise may be incurred or suffered by a Third Party; or
  4. loss or damage set out above in paragraphs (a) to (c) that is incurred or suffered by or to a Third Party.
  5. Corporations Act means the Corporations Act 2001 (Cth).

Credentials has the meaning in clause 4(a).

Customer means the person referred to as the customer in the Order Form.

Customer Data means all data, content, works, materials and metadata:

  1. uploaded or submitted to or stored on the Platform, or otherwise made available, by the Customer or an Authorised User;
  2. transmitted by the Platform at the instigation of the Customer or an Authorised User;
  3. supplied by the Customer or an Authorised User to the Supplier for uploading to, transmission by or storage on, or via, the Platform; or
  4. generated by the Platform because of the use of the Services by, or an act or omission of, the Customer or an Authorised User.

Discount has the meaning in clause 1(b).

Documentation means the manuals, user guides, videos and other documents, including training materials made available to the Customer by the Supplier relating to the Services, including updates, replacements, revisions and additions to such documentation, provided or made available by the Supplier, acting reasonably, from time to time.

Feature Release means a release of the Platform which adds features or functionality to, or otherwise amends or improves, the Platform, but which does not constitute a Maintenance Release or a New Module.

Force Majeure Event means an act, event, omission or accident beyond a party’s reasonable control, including strikes, lock-outs or other industrial disputes, failure of a utility service or transport or telecommunications network, act of God, fire, flood, storm, earthquake, other physical natural disaster or extreme weather conditions, or any other weather conditions which would be expected to place at risk the health or safety of the employees of a party or any other person, sabotage, war, riot, civil commotion, acts of terrorism or hostilities, a quarantine, epidemic, pandemic, outbreak or recurrence of a contagious disease or virus (including COVID-19), or any derivative or mutation of such viruses or disease, or the threat or perceived threat of any of these, computer hacking, malicious damage, compliance with any law or governmental order, rule, regulation or direction, a state of emergency that has been declared by an authority, accident, breakdown of plant or machinery, default of hosting or data centre providers or other suppliers or sub-contractors and shortage of supplies, equipment and materials.

Government Agency means any governmental, judicial or statutory body with authority or jurisdiction over this Agreement or a party.

GST has the meaning given in the GST Act.

GST Act means the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Insolvency Event means in relation to a party, any of the following events or circumstances:

  1. a step taken to enter into an arrangement between the party and its creditors;
  2. a step taken to appoint a receiver, a receiver and manager, a trustee in bankruptcy, a provisional liquidator, a liquidator, an administrator or other like person of the whole or part of that party’s assets, operations or business;
  3. the party cannot pay its debts as they become due; or
  4. it ceases to carry on business or indicates it is likely to cease carrying on a business or a material part of its business,

in each case, unless the event or circumstance occurs as part of a solvent reconstruction, amalgamation, scheme, compromise, arrangement, merger or consolidation approved by the other party, not to be unreasonably withheld.

Intellectual Property means the business names, copyright, patents, trade marks, trade names, designs and similar industrial, commercial and intellectual property and all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields anywhere in the world, regardless of the form and whether or not registered or registrable.

Loss means any liability, loss, injury, illness, damage, cost or expense, including legal costs on a full indemnity basis and Consequential Loss.

Maintenance Release means a release of the Platform which fixes bugs, resolves issues and improves system performance, but which does not constitute a Feature Release or a New Module.

Malware means any virus, worm, trojan, malicious software or code, or similar harmful materials, that is intentionally designed to cause damage, adversely affect, or gain unauthorised access to the network, computer system, software, or electronic data.

New Module means a self-contained grouping of functionality that represents new and material functionality not previously contained within the current version of the Platform and which is being commercially offered by the Supplier as an option that Customers may purchase for an additional fee.

Normal Business Hours means 8am to 5pm each Business Day.

Order Form means the Platform subscription order form accessible via the Supplier’s website, or otherwise labelled, referred to or notified by the Supplier as such.

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Personnel means, in relation to a party, its directors, officers, employees, contractors, agents and authorised representatives.

Platform means:

  1. the downloadable and non-downloadable software operated by the Supplier and promoted by reference to the name ‘XAP 2.0’ or any other name updated from time to time, and used for the purpose of carrying out tasks related to the management and operation of childcare centres;
  2. the application (for example, front-end assets and back-end source code), database, system and server software, and all Intellectual Property contained in the software referred to in (a) above;
  3. any Feature Releases; and
  4. any Maintenance Releases,

but does not include any New Modules.

Privacy Act means the Privacy Act 1988 (Cth).

Privacy Laws means all privacy and data protection laws and regulations relating to privacy, data security, cybersecurity and the collection, storage, use and disclosure of Personal Information in any relevant jurisdiction, including the Privacy Act.

Privacy Policy means the Supplier’s privacy policy, available at or such other web address notified by the Supplier to the Customer from time to time.

Related Body Corporate has the meaning in the Corporations Act.

Relevant Law means any law, regulation, mandatory guideline or standard, ordinance, court ruling or requirement or direction of a Government Agency, or similar, in any jurisdiction in which any part of this Agreement is performed, or governing the Services or a party, at any time.

Renewed Term has the meaning given in clause 2(a).

Representative means, in respect of a person, any director, officer, employee, agent, contractor, adviser or Related Body Corporate of or to that person, or any director, officer, employee, agent, contractor or adviser of or to a Related Body Corporate of that person.

Services means:

  1. granting access (in accordance with the level of access that corresponds to the ‘Xap Product Option’ specified in the Order Form) to the Platform and the Documentation to the Customer in accordance with this Agreement; and
  2. any incidental services provided by the Supplier as it deems reasonably necessary to provide.

Subscription Fees means the subscription fees specified in the Order Form, unless otherwise agreed between the parties.

Subscription Term means the subscription term specified in the Order Form, unless otherwise agreed between the parties.

Supplier means Xap Technologies Pty Ltd (ACN 169 623 009).

Term means the Subscription Term and any Renewed Term.

Third Party means a party other than a party to this Agreement.

Third Party Products means any software, product, service or material (including any related Intellectual Property) provided by a Third Party.

17.2 Interpretation

In the interpretation of this Agreement, unless stated otherwise:

  1. a reference to a party is to a party to this Agreement;
  2. a reference to a person includes a natural person or legal entity;
  3. a reference to time is a reference to time in Melbourne, Victoria;
  4. a reference to AUD, $A, dollar or $ is to Australian currency;
  5. if an obligation must be performed or an event must occur on a day that is not a Business Day, the obligation must be performed or the event must occur on or by the next Business Day;
  6. words such as ‘including’ or ‘for example’ do not limit the preceding words;
  7. all grammatical forms of defined terms have a corresponding meaning;
  8. a provision of this Agreement must not be construed against a party on the basis that party was responsible for preparing it; and
  9. the main body of this Agreement will prevail to the extent of any inconsistency with any other part of this Agreement.

Customer authority to proceed

By signing below, the signatory:

  • warrants that the details contained in the Order Form are true and correct and that they have the necessary authority to sign this document for, and on behalf of, the Customer; and
  • acknowledges that they have read and agreed to the Order Form, the XAP 2.0 Platform Terms and Conditions and the Xap Privacy Policy.


Customer authority to proceed
Contact name
Contact position


Supplier’s acceptance
Contact name
Contact position
For Any Questions or Notice,
Please Contact Us

Register Number

73 169 623 009

Unit 1/7 Miller Street,
Murarrie QLD 4172

Want to talk?

1300 543 792

Ask a question